When to call the emergency line
Use the 24/7 line when a tree or large branch has come down, is hanging or split after wind, is blocking a drive or access, or is resting on a building, fence or vehicle. If a tree simply looks unhealthy but nothing has moved, it is usually better to book a normal visit through tree surgery.
After the tree is made safe
Emergency work focuses first on making the area safe: removing hanging branches, clearing a blocked drive or lifting a fallen trunk off a fence or roof. Once that is done, there may be follow-up work, such as tidying the remaining tree, grinding a stump or replacing a damaged fence, which can be quoted separately and booked in at a normal time.
What Craig will want to know
When you call, say where the tree is, what it has fallen on or is blocking, roughly how big it is and whether anyone is at risk. Photos sent by text or email help Craig judge what equipment is needed and how to make the area safe.